Any of the following problems encountered while using Student E-Portal:

1. Login Problem.
2. Limited Access.
3. Update profile.
4. Computer Lab reservation.
5. Equipment Booking Request.
6. Checking results.
7. Checking timetable.
8. Viewing announcements.
9. Any other problems related to Student E-Portal.

Any problems related to your Results, Option To Progress, Timetable, Student Handbook or your Particulars.
Following are the list of issues that you should report for this Category:

1. Results
2. Option to Progress
3. Timetable
4. Student Profile
5. Incorrect I.C. or Passport No.
6. Incorrect Details in your Particulars.
7. Change Parent Contact Details.
8. Change Emergency Contact Details.
9. Incorrect Programme.
10. Incorrect Class.
11. Change Major.
12. Any other problems of an Academic nature.

Any enquiries related to your Fees or barring due to Fee Arrears:

1. Outstanding fee.
2. Limited Access to Student E-Portal(due to fee arrear).
3. Any other problems/enquiries related to fees.

Any of the following problems in the computer labs, classrooms or studios related to IT Equipment:

1. Cannot Boot Up Computer.
2. No Network Connection.
3. Hardware Problems (e.g. DVD-ROM, Keyboard, Mouse, Speaker, USB, etc.).
4. Software Problems (e.g. Not Installed, Trial Version, Cannot Launch Software, etc.)
5. Internet connection.
6. WIFI connection within the campus.
7. WIFI connection within the hostel.
8. Printing Services.
9. Any other problems related to the IT Facilities within the campus.

Any problems related to Parent's Access into Student E-Portal:

1. Registration Problems.
2. Login Problems.
3. Problem updating your Profile.
4. Problem linking or unlinking Children.
5. Change of I.C./Passport No.

Any problems related to School2Me App:

1. Didn't Receive SMS Verification Code.
2. No Notifications in my App.
3. Updated Current Mobile No. but still unable to see Notifications.

Any problems related to Adobe CC Registration and Usage:

1. Didn't Receive / Cannot Find Adobe CC Invitation Email.
2. Download Trial only.
3. Login Problems.
4. Other miscellaneous problems.

Any problems related to Office 365 Registration and Usage:

1. Registration Problems.
2. Login Problems.
3. Forgot Password.
4. Other miscellaneous problems.

Any of the following problems in the library:

1. Resources (e.g. Books, Magazines & Audio-Visual).
2. E-Resources (e.g. E-Books, E-Magazines, E-Newspaper & E-Journals).
3. Library System.
4. Signage.
5. Events / Activities.
6. Any other problems related to Library Facilities & Services.

Any problems (lighting, power point, air conditioner, furniture, plumbing, cleanliness, etc.) related to the following areas:

1. Classroom
2. Computer Labs
3. Student Lounge
4. Audio Visual Hall
5. Print Room
6. Base Room
7. Photography Studio
8. Videography Studio
9. Mannequin Studio
10. Drawing Studio
11. Gallery
12. Toilets
13. Hostel
14. Any other common areas.